Returns & Exchanges
At Khotwh, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 14 days of delivery provided they are in their original condition.
Initiate Your Request
Log into your Khotwh account, navigate to your order history, and select the items you wish to return to receive a return authorization number.
Pack the Items
Place the unworn items with all original tags attached back into their original packaging to ensure they are protected during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing