Frequently Asked Questions

Everything you need to know about shopping with Khotwh.

What is the standard delivery time for my order?

We typically process orders within 1-2 business days. Depending on your location, shipping usually takes between 3 to 5 business days.

How can I return or exchange an item?

Khotwh offers a 14-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal or contact our support team.

Which payment methods do you accept?

We accept all major credit cards, including Visa and Mastercard, as well as digital payment options like Apple Pay and local payment gateways.

How do I find the right size for me?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart to ensure the perfect fit.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.

Do you offer international shipping?

Currently, Khotwh ships to select regions. Please check our shipping page during checkout to see if your country is on our delivery list.